At Thanos Home, we are committed to providing you with high-quality products and exceptional service. If you’re not completely satisfied with your purchase, we’ve made the return process simple and straightforward.
Returns
Return Window: You can return items within 30 days of receipt for a full refund. To qualify, products must be unused, in their original packaging, and in the condition you received them.
How to Return: To start a return, please reach out to our support team at [email protected] with your order number and reason for return. We will guide you through the return process and provide you with a return shipping address.
Return Shipping: Customers are responsible for return shipping costs unless the item received was incorrect or defective. In such cases, we will provide a prepaid shipping label.
Refunds
Processing: Once we receive your return, our team will inspect the item. Upon approval, your refund will be processed, and a credit will automatically be applied to your original payment method. Please allow a few business days for the transaction to appear in your account.
Partial Refunds: Items not returned in their original condition or missing parts not due to our error may be eligible for partial refunds.
Exchanges
Defects and Damages: We replace items only if they are defective or damaged. Should you need an exchange for the same product, contact us at [email protected] for assistance.
Get in Touch
For additional questions regarding our return and refund policy, please contact our customer service team at support @ thanoshome.com. We’re here to ensure you have a positive experience with us.